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FAQS

Will you help me move my furniture?

Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

Will you help me move my furniture?

Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

Will you help me move my furniture?

Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What is floor stripping?

The process of stripping a floor is to ensure that all necessary old and worn sealer is removed; once removed your marble tiles can be resealed.

Will you help me move my furniture?

Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What is floor stripping?

The process of stripping a floor is to ensure that all necessary old and worn sealer is removed; once removed your slate tiles can be resealed.

How do I know when my slate floors are ready for cleaning, stripping and resealing?

You will know it's time to have your slate floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your slate tiles are staining easily, it's a good indication that your previous sealer is wearing off and your slate floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have slate tiles stripped and sealed?

Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your slate tiles. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your slate tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

How messy is your stripping process? Will you damage my walls or skirting boards?

Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your slate tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your slate floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my slate floors.

If you want your slate floors to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the sealer applied. You will have the freshest and cleanest possible slate floors once we are finished with the process.

What is a slate tiles strip and seal?

Slate tiles stripping and sealing is simply the process of stripping the coating off the slate floor before resealing it. Slate flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your slate and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my slate floors?

Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the slate is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry slate floor and allowed to set. The newly sealed slate floor will not only look new again, it will be protected and result in your slate becoming easier to maintain.

How often should I seal my slate floors?

It depends on the type of sealer used and the amount of foot traffic the slate tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your slate tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I don't seal my slate floors?

Slate floors can damage easily, any oily or harsh spills can damage the slate tiles and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you slate tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my slate floors and how do I know that mine need sealing now?

The best time to have your slate tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your slate tiles need sealing once you start noticing patchy sealed areas of the floor and/or your slate tiles are staining easier.

Will sealing my slate prevent efflorescence?

Efflorescence is a problem that slate and most porous tiles can face. It's the tendency of the water in the slate to bring salts from the stone to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your slate tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.

What can I do to keep my slate tiles looking new?

To keep your slate tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the slate surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for stripping and sealing my slate tiles?

Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the slate area?

We recommend that you measure each slate area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 × 2= 6m2 in total.

Will you help me move my furniture?

Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What is floor stripping?

The process of stripping a floor is to ensure that all necessary old and worn sealer is removed; once removed your Terracotta tiles can be resealed.

How do I know when my terracotta floors are ready for cleaning, stripping and resealing?

You will know it's time to have your terracotta floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your terracotta tiles are staining easily, it's a good indication that your previous sealer is wearing off and your terracotta floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have terracotta tiles stripped and sealed?

Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your terracotta tiles. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your terracotta tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

How messy is your stripping process? Will you damage my walls or skirting boards?

Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your terracotta tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your terracotta floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my terracotta floors.

If you want your terracotta floors to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the sealer applied. You will have the freshest and cleanest possible terracotta floors once we are finished with the process.

What is a terracotta tiles strip and seal?

Terracotta tiles stripping and sealing is simply the process of stripping the coating off the terracotta floor before resealing it. Terracotta flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your terracotta and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my terracotta floors?

Our professional Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the terracotta is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry terracotta floor and allowed to set. The newly sealed terracotta floor will not only look new again, it will be protected and result in your terracotta becoming easier to maintain.

How often should I seal my terracotta floors?

It depends on the type of sealer used and the amount of foot traffic the terracotta tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your terracotta tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

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