FAQ: Tile Restoration, Reinstallation & Related Terms What is Tile Restoration? Tile restoration is the process of bringing existing tiled surfaces back to their best possible condition without removing or replacing them. This may include deep cleaning, stain removal, mould treatment, regrouting, grout colouring, crack repairs, polishing, or sealing. The goal is to restore both appearance and functionality while extending the lifespan of the tiled area. What is Tile Reinstallation? Tile reinstallation involves removing damaged, loose, or poorly installed tiles and reinstalling them correctly. This process may require removing old adhesive, preparing the substrate, replacing sections of screed if needed, reinstalling tiles, and ensuring the area is waterproofed before finishing with fresh grout and sealant. Reinstallation is required when the tiles are beyond repair or when there are underlying structural or moisture problems. What is Waterproofing? Waterproofing is the protective barrier installed beneath tiles—usually a membrane—that prevents water from penetrating into the underlying structure. Proper waterproofing is essential in wet areas like showers, bathrooms, balconies, and laundries. If waterproofing fails, it can cause leaks, mould, rotting timbers, damaged plaster, and movement in tiles. Waterproofing must comply with Australian Standards and is one of the most important steps in any wet-area installation. What is a Screed? A screed is the sand-and-cement layer applied beneath floor tiles to create a strong, level surface. It provides the correct fall (slope) to drains and supports the tiles above. If screed becomes water-damaged, loose, or uneven, tiles may move, lift, crack, or allow water to pool. In some cases, part or all of the screed must be repaired or replaced before tiles can be reinstalled correctly. Why Can’t You Just Regrout if There’s a Leak? Regrouting only affects the surface layer and does not fix broken waterproofing or hidden moisture problems. If water is entering behind tiles due to a leak, damaged membrane, or deteriorated screed, regrouting alone will fail again. A leak detection test helps identify the true cause so that repairs are based on accurate information. Why Is Leak Detection Important Before Restoration or Repairs? Leak detection identifies the source of moisture issues, whether it’s plumbing, membrane failure, cracked screed, or structural movement. Without diagnosing the underlying cause, any surface repair is temporary. Leak detection ensures that work is effective, long-lasting, and compliant. Do All Restorations Require Reinstallation? No. Many issues—such as discoloured grout, minor cracks, mould, or dull tiles—can be corrected with restoration services. Reinstallation is only required when there are structural issues, leaks, loose tiles, or failed waterproofing. How Do I Know What Service I Need? If the problem is cosmetic (dirty grout, worn sealant, minor staining) restoration is usually enough. If the problem involves moisture, smells, leaks, loose tiles, bubbling paint, or recurring mould, reinstallation or waterproofing repairs may be required. A professional inspection or leak test can determine the correct solution.
1. What is tile installation? Tile installation is the process of professionally placing tiles on walls, floors, or other surfaces. It involves preparing the surface, applying adhesive, positioning tiles, grouting, and sealing to ensure a durable and visually appealing finish. 2. What types of tiles can be installed? We can install a wide range of tiles including ceramic, porcelain, natural stone (like travertine, marble, slate), mosaic tiles, and large-format tiles. 3. How long does tile installation take? The duration depends on the size of the area, tile type, and preparation required. Small areas may take a day, while larger projects could take several days including curing and sealing. 4. What surface preparation is required? Proper surface preparation is crucial. This may include: Cleaning and leveling the substrate Repairing or replacing screed if needed Ensuring the area is dry and structurally sound 5. What is grout and why is it important? Grout is the material used to fill gaps between tiles. It helps stabilize tiles, prevent movement, and provides a finished appearance. Different types of grout (epoxy, cement-based) are used depending on the environment and desired finish. 6. What is waterproofing and is it necessary? Waterproofing is a protective membrane applied to prevent water from penetrating the substrate. It is essential in wet areas like showers, bathrooms, laundries, and balconies to prevent leaks, mould, and structural damage. 7. Can I walk on the tiles immediately after installation? Tiles generally need 24–48 hours for adhesive to cure and longer for grout and sealant. The exact time depends on the tile type, adhesive, and environmental conditions. 8. How do I maintain newly installed tiles? Regular cleaning with non-abrasive cleaners, prompt removal of spills, and periodic resealing of natural stone or grout will keep tiles looking new and extend their lifespan. 9. Can existing tiles be replaced without removing all tiles? Yes, individual damaged tiles can be replaced, but in some cases, full removal and reinstallation is required, especially if the substrate or adhesive has failed. 10. What if there are cracks or movement in the substrate? Substrate cracks or unevenness can cause tiles to crack or lift. These issues must be repaired before installation to ensure a long-lasting result. 11. Do you provide a warranty for tile installation? Yes, professional tile installation typically comes with a workmanship warranty. This ensures peace of mind in case issues arise due to installation errors.