Stripping & Sealing

I would really like to thank Donald for getting my job in early, that’s very appreciated. Parminder was on time and very helpful and easy to work with. The information and advice he gave job the job done and the place looks really good. Once I get the correct lighting for it, those colours will stand out just magical. Cheers

Fantastic company to work with, extremely professional and did exactly what they said they could provide.

Massan was super friendly, quick and efficient. One negative was that there were too many emails with too much information that didn’t apply to our circumstances. Emails reminding us about the need to send photos when we had sent them a few weeks before. I guess what I’m actually saying is that the emails were too generic and not tailored to our circumstances. Also when I rang to enquire about the service I was told that the minimum charge was $600 which I expected to be the total amount payable and was surprised/disappointed that I had not been told that GST would be added to that amount.

Test patch: Very happy with the work. The fellas were polite and efficient. Their work was very good. The test patch was rather expensive but now we know we can go ahead. The actual job: ultimately the slate cleaning was excellent. The grout cleaning was not up to the standard of the test patch and had to be redone. Still some heavy wear areas were still not cleaned to the standard of the test patch. It was a difficult job as the grout was very porous and had absorbed quite a bit of dirt over time. The finish on the slate looks excellent. The least satisfactory aspect of an otherwise very good job was the sludge line from the slate stripping left up the mud brick walls of approx 100mm. This will require all the walls to be repainted from the floor up to 150mm. Also the kitchen cabinets where they meet the floor now have a 30mm line of finish on them simply because the technicians weren’t precise enough in the application of the finish near those vertical surfaces. The repainting of the walls was an expense not anticipated, and one that could have been avoided with a bit more care during the stripping process. Overall Janaka and Susantha did a good job, the slate looks terrific, the grout is OK. and after the walls are painted all will be clean and tidy and much more presentable compared to before.

The Tilecleaners were fantastic, they arrived on time, told us exactly what needed to be done and the cleaned up beautifully. My worn old slate floor looks as good as new, I would need to cover it up with carpets any more!

Jin was on time to the job. He was not, however, a good listener to our staff member who was at the premises trying to explain our needs. The staff member phoned the practice manager and put Jin on the phone, but he was not interested to listen to our simple questions or information.

Daniel, An excellent job done, i think the slate floor looks better now than the original. Also thank you for the free extra tile clean in kitchen and bath room, much appreciated. Stonemasters, building back integrity into businesses.

Overall the floor cleaning looks good and was done well. The technician was just over 1.5 hours late - this meant that a staff member needed to be organised at short notice to open up the clinic, and delayed the closure of the clinic by the same amount of time at the end which was quite inconvenient.

The whole process from start to finish was easy. Great result. Daniel is very professional.

Parminder did a great job and was very professional and friendly. I can’t comment too much on how the slate sealing looks as it is still drying overnight. But I’m sure it will be fine. Reegan was also very helpful with discussing/organising the job. The only minor criticism I have about the whole process is that the reminder emails and texts were a bit excessive - I paid the deposit straight away and confirmed the job, but must have got more than 10 emails. Otherwise, all good - thanks!

Thank you, we are very happy with the job Jon did, he was on time and very thorough. Thanks again, Jacki and Mike Scott

Chris was fantastic and professional. Punctual and his work was of a very high quality. He communicated options and updated potential issues. I have not hesitatation in recommending Chris to all my friends and family. I'm very satisfied.

Madu was very professional, worked hard in very trying conditions. The floor tiles were in poor condition, now look so much better. Thank you for all your effort.

Thank you, Jon and Clara. I am very pleased with the end result. The terracotta tiles are restored to their original colour and now gleam in the light. Wishing you and the staff a Happy Christmas. Kind Regards. Joy Fitness

When Jin had finished, I had three points for feedback: 1. he was professional and friendly, 2. he was clear about what he could and could not do with our old and, in places, damaged and stained floor. 3. he was task focused and thorough in his work. The floor looks so transformed and in better condition than we have seen it in a long time. The team is welcome back for sure! thank you for a great job.

It was a good experience. The job was well done and I appreciated their efforts.

Parminda was excellent, worked so hard in extreme humidity yesterday , earned every penny ,

The hallway is fine but the kitchen has scratch marks, l presume from the machine as l can see swirl marks And some areas need more polished.

My slate floor looks amazing, for a floor that is 41 years old, staff attended on time, were respectful to other flooring in my home while doing the job, products used were not strong in smell. Would engage their services again

Madu did a brilliant job in restoring our slate veranda. The weather interfered a few times and rescheduling was necessary but we got over those little problems through good communication. I am very happy for Madu and Stone Master to use their photos as promotion for a job exceptionally well done. No mess was left behind or damage done to our surroundings and the price was most reasonable for the great quality of material and labour that the hard working Madu put in. Dean and Vicki Ryan Woodcroft

I found stonemaster very easy to deal with. A nice bunch. They were very helpful as I don't know too much about slate. They were excellent communicators, providing regular reminders and touching base the week before to ask what finish I wanted. Jon, who did the work, was lovely and did a great job. My sixties slate in pinks and neutrals looks like new. Very happy! Highly recommend their services. Kim

Harry was very diligent about the cleaning required and we were very pleased with the results

Our thanks go to Parminder for the hard work done to complete our job. He went above and beyond to ensure that the job was completed to our satisfaction and on time. Some unforeseen difficulties were encountered and he worked until a solution was found. He kept us informed during the whole process and was on time every day. We cannot recommend him enough. Thanks Parminder you are a great example for your trade.

A big Thank You to Tile and Grout Pro! We had an urgent job at one of our clubs and Donald was amazing and so helpful in working out the details and getting us booked in as soon as possible. The technician did an amazing job; the floor was the first thing all of our Stakeholders noticed as soon as they walked into the building!! BEAUTIFUL!

Work ethic was outstanding. Very happy with finished product.

Good quality work.

If I didn’t say it last time I’ll say it now, outstanding! Both techs worked extremely hard to achieve an incredible result, our 30 year old slate looks newly laid, thank you Stonemaster

Tile

Garth and John were friendly and efficient. Happy to share picture of my restored slate floors but was unable to do so on this app. Will recommend them!

Sensational work under challenging conditions technician perceived and did a great job

I highly recommend this company, Jin did an amazing job Very professional and friendly our vinyl has never been so clean !!!!! We will be using them again

Harry was excellent, communicate well, great worker and job looks great

Madu was great. My only reservation was he came very late the first time and I wondered if it would have been better to fill the holes and do colour matching before stripping and resealing the floor. In any case, the end result is very good. We are happy with the finish, thank you

Madu did an amazing job. The teracotta floors are shining. Communication throughout the process was great and Madu was hardworking and very polite. I will definitely get Madu back to do the timber floor boards. Highly recommended.

Great effort by the guys - the tiles have come up beautifully

Job well done and in a timely manner.

Very good advice and friendly and helpful. Clean job and always listened to requests.

Joe was punctual, informative and thorough. Happy to recommend him to anyone needing slate work.

Morthy was absolutely the best tradesman. He went through all the aspects of what I required and proceeded with me step by step of the way as the job progressed. Consequently I was very pleased with the outcome of the job. He was very respectful of my home and left no mess for me to clean up. Highly recommended !

Dealing with the company and Madu was very good. Some areas of the floor did not restore as well as i had hoped but it is old and i feel Madu did his best with what he had to work with . Madu checked with me regularly to ensure I was happy. A much better experience than my last experience with a tile cleaning company.

Parminder is a very capable

We are extremely happy with the high quality of work done by this company, the 2 workers did an amazing job and work extra hours to do the best job possible!!!!!! The floors look really good Thank you so much. We will be using them again

Competent, polite, punctual guy.

everything went well. So happy with the result, Joe was very efficient as were Mike and others I spoke with., Many thanks for great job, Regards Jo Bondfield

Excellent service right from booking a date in and the quality of their work. Very reliable and professional. We've used their company twice now and will continue to do so.

Ravi and his crew were on time and friendly and did a great job on cleaning and resealing my slate tile floor. I’m happy with the workmanship however I think the quoted price of $3000 was very expensive based on the work completed for such a small area.

Five stars to Stone Master! The service, the product, and the overall experience were outstanding. From the moment I contacted them, they were responsive and accommodating. The quality of their work is exceptional, and I couldn’t be happier with the final result. Big thank you to Daniel I really appreciated your job.

Joe explained the process very well before starting and the result of the slate sealing has come up beautiful, very Happy with the service and finish.

Professional friendly service Very happy with results

The Technician was very good.

Daniel explained the job in detail and recommended the work he had to do ,very pleased with the results,Daniel exceeded our expectations,and we wouldn't hesitate to recommend him to anyone! Thankyou

Jin Ban has done a perfect job restoring our lift vinyl floor looks brand new it was 10 years old. David M Building Manager Balmain Cove

I hope he gets paid very well! Such a big and hard job and takes such a long time. Our floors look amazing!

Very sympathetic to the fact that our slate floors had been incorrectly recoated by another party. They received our measurements, gave a very fair quote. Booked a date and did not mind when we had to alter it. Gave personal ie real voice…communication. Came out and expertly restored our floors laid only four years earlier, to their former beauty. Transformed our property which had slate floors throughout. Sent photos when finished. We are very grateful and highly recommend this great team.

Slate looks fantastic. Exactly what I was hoping for. Wet areas look good and clean. Unfortunately, during the process of the slate being cleaned, two of our carpets were stained/damaged. More care needed to be taken to protect the carpets that come up to the slate. (Using towels to stop the carpet from getting wet) See pics. The carpet was wet for 24 hours after the clean, and when dried a dark stain appeared. What is worse is that we only had the carpets professionally dry cleaned 3 weeks ago. Madu is a really nice technician and answered all of our questions, and I would like to have given 5 stars for quality of work as the slate and wet areas came up very nice. But the damage to the carpets has reduced that rating to 3 Stars.

Joe was wonderful. He gave us great advice, explained the process

Daniel was excellent explain at the process and gave options and opinions from his vast knowledge

The floors look great! Thank you Daniel and Adam

Very polite technician dedicated to job hard working Requested extra seal x 4 tiles attended without any concern Our floors look great Thank you

Our 24 year old floor looks like brand new!!

I think sending a person out to the premises to check out the job prior to accepting the job is the best way forward. Robert is a very polite person and easy to communicate with. He left his number to let him know if there were any issues to call him direct. I have asked Robert to come back to do another coat of sealer as he seems to have missed some tiles with the sealer. I think he has avoided using a paint brush for the tiles on the side of the verandah. The roller applicator wasn't the right tool for the side tiles on the verandah. This resulted in missing lots of spots.

Daniel did an amazing job. Floor looks amazing.

How did a good job, however disposed of stripper waste and equipment in my GREEN waste out ready for collection tonight. I sorted as the sun set, only to find stripper rags thrown into my bin! I would have gladly given him a garbage bag to use. The razor blade left in top of my recycling bin was pure laziness and thankfully found. He was so tired on arrival so I offered coffee and cool drinks. Joe needs a wake up, very disappointing!

Excellent service. Daniel went above and beyond

We were very happy with Parminder and his work. What we were not so happy about was the administration problems. The technician who came on Tuesday could not do the work because he said he was unable to get his machine upstairs. Then Tile and Grout rescheduled for another technician to come on Thursday. This was then cancelled on Wednesday and rescheduled for Friday. When we went to pay, the incorrect amount was showing on the invoice. We paid this amount but later in the day we received another invoice showing the correct amount. We then paid the adjustment.

We were a little disappointed that our quote nearly doubled but we understood that our slate needed cutting right back to clean it properly. Joe couldn’t have been more helpful and informed us of the process and advised how to look after the slate after the treatment. Our slate looks amazing, we are very happy with the outcome. I would recommend Tile Cleaners to anyone especially if they have a slate tile. Many thanks, Julie

"Technician" arrived 2 hours after notified arrival time (I was advised by text message @ 8.00 a.m. that his arrival time was estimated to be @ "8.29 a.m." - he arrived @10.30 a.m.!!!!! No courtesy call to advise of expected delay. Pleasant disposition, worked efficiently. Result of his work - the surface preparation resulted in the sealant being absorbed into the tiles inconsistently - resulting in extensive blotchy/patchy appearance. When the technician revisited several days later, he explained what had happened. He then applied 2 additional coats of sealant to the effected areas that day, with only 30 minutes between applications - IT WAS VERY CLEAR FROM HIS EXPLANATION AND WHAT WE SAW, THAT THE PROBLEM WAS EVIDENT - BEFORE HE LEFT ON DAY 1 !!!!! - AND ..... COULD HAVE/SHOULD HAVE BEEN RECTIFIED BY ADDITIONAL COATS APPLIED THAT DAY !!!!! WELL OVERPRICED. A lesson learned by us.

The outcome is disappointing - you could not use it in a before and after promotion! White segments (presumably salt) have emerged in only 24 hours and the look of the stone has not been enhanced by the sealer.

Fantastic technician. Respectful, good communication, a pleasure to have in my home and amazing quality of work. Very happy with the result!!

We are really happy with our floors. Don was really lovely and aimed to please. We were really impressed with Don and the work he did Thank you Don .

Parminder had the necessary expertise and did a great job. Thank you Parminder.

Not happy at all want my money back

I had my bathrooms cleaned and sealed by Joe. He explained the process clearly. I had originally requested stripping but he advised that only deep cleaning and sealing were needed to get the results. This impressed me. My bathrooms look like new now and all the water stains gone. Personally, Joe was very friendly and professional and treated me with respect. He is very knowledgeable of this industry. I wont hesitate to recommend Joe and your company to friends.

Jin Ban was proficient , in the work he undertook however I will not use Tile and Grout Pro again as, I requested slate repairs , was asked by a person at Tile

Parminder arrived on time and was fully aware of what had to be done. He explained the difficulties involved in the cleaning of terracotta tiles and we fully understood that we could not get an "as new" result. He spent a lot of time doing the stripping and sealing with an outcome we are comfortable with. Not a cheap job but one we think was worth it.

I was really happy with the work completed by Indie. He communicated well, worked efficiently and did a great job. My newly sealed slate looks fabulous! Thanks

Excellent experience. Moorthy left behind a dustpan and brush - we could leave out by arrangement if he wishes to collec. Noting there is a very tricky re-laid tile in the job. If it holds, Moorthy will have succeeded where others have failed. I will report again if we have any problems. With our thanks - Daniel

Fantastic in all areas. Highly recommend.

I'm very pleased with Joe's work, stripping and sealing of my outdoor balcony tiles (even though there was a large calcium build up). Joe also was very respectful of my apartment, and left the place clean on his departure.

I was absolutely delighted with Daniel in every way possible. He was efficient, polite and very punctual. He did an outstanding job and I will definitely use him again. I’m sorry I can’t submit photos - my phone isn’t operating and I don’t have a camera. Suffice to say his work was superb. Many thanks.

Great experience, got quote on line,booked on line, good price, turned up on time . Very professional, polite

Thank you Jin. My floors haven’t looked as good in a long time. The vinyl was stripped and sealed with a high gloss finish. Very quick and very professional. The company has excellent communication with their clients. Thanks again Jin and Tile

Excellent rapport with the customrer. Clearly explained processes as the work progresssed.

David worked very hard and very professionally to get our vinyl floor looking like new. I am so very pleased with the result. All the embarrassing grime build up of the last few years has disappeared and the floor sparkles again. For 30 year old vinyl, that is an amazing result. Thankyou so much. Highly recommended.

Sam was excellent, did a very good job and was also very friendly and offered some great tips!

Professional service, very friendly technician, explained the process and has done an excellent job. Will definitely use them again!

Joe went above and beyond what was expected. We were extremely appreciative of his ability to work with the job at task. Our major concern is with the booking process and the difficulty in having an initial inspection. That way, the ‘real’ task would have been assessed and quoted on appropriately. Joe sorted out the needs and did what he could and we have ahead a much improved result. The online checklist and lack of direct inspection is not satisfactory. Joe was fantastic at rescuing the situation and communicating to us beautifully. Thank him for us.

Moorthy did a great job and was pleasant to have in the house for the day. We are pleased with the outcome. Sandra Foster

Moorthy did an excellent job on our floors, he was polite and clearly explained the process, timing and benefits of the various applications applied to the floor. Can highly recommend him . Well done !

Great experience, the technician arrived on time and was very diligent in talking me though each step that he was taking.

Excellent team, arrived on time, measured the area to be sealed and adjusted the quote. They then set to work and did a beautiful job. Very happy with their skill and commitment to good work.

The tiles looked great till I washed then and the shine went from the tiles . We call Ben and first call he told my husband that they didn’t do the job , the next call Ben hang up the phone as soon as he new it was me we called back and guess what the phone was turned off. Next call Department of fair trading

Great work done on old lino flooring. Looks so much better now!

Joe was great! I don't think my floors have looked this good for 20 years. Wish I'd done it sooner.

Daniel was very professional and did a great job. Floor looks great!

Very professional did an excellent job and made sure I knew what was going on. Worked hard the whole time he was here. Was very friendly and polite.

Expensive, compared to other companies,however,technician was awesome

Explained the process and how long it would take. Friendly and polite Answered questions and asked in advance for approval when a small problem was encountered Highly recommend Parminder

Very friendly and efficient . Did a great job and I would highly recommend them.

excellent technician great job thank you

Bloody beaudiful!!!!

Excellent work, did everything they said

Joe went out of his way to make sure the floor surface would come back to as new and provide advice on ongoing care and maintenance. I would recommend Joe to anyone needing a quality job and honest service at a great price

Thank you Daniel. Our terracotta tiles look absolutely amazing. We didn’t anticipate that the end result would be as lovely as it is. A sincere thank you.

We are delighted with the work which has been done. First class in every way. I would highly recommend these two.

Joe was so professional and offered much advice and tips on looking after my slate floor. He worked tirelessly and came in to do the 2nd and third coat of sealer punctually. Would recommend Joe handle your slate floor clean and seal.

Excellent service great job

Very pleased with result.

Joe from Tile and Grout Pro has transformed our dirty, slippery and ugly outdoor terracotta tile courtyard. It now looks great and has a clear penetrating sealer which maintains the original rustic look of the tiles; no shiny artificial looking surface. We are really happy with the result. Thanks very much.

A very professional approach. Extremely patient to explain everything. Attention to detail excellent.

Daniel was very explanitory and carried out work without disruption, the result was excelent. A very good job, well done. THANKS R.R.BARTLETT

The fellow s did a beaut job. Super helpful and enjoyed their work . I have kept off the floor for 24 hours. Staying at. Friends place. There are 2 small spots about the size of a tile that seemed to have missed the 2nd coat I am wondering if I could be supplied with a small amount . I can touch up myself. Thanks for the effecuency of your staff. I has made a miraculous difference to my rooms Winsome H

I had Can and his helper and they were punctual and courteous. Unfortunately the job could not be done due to the age of the vinyl. Can was helpful and apologetic about the failure to proceed and he cleaned up the mess beautifully. Communication: However, I would like to recommend that the company look into assessing the task prior to booking so it could avoid this kind of issue again. I had tried to communicate my concern re what would be involved in the cleaning and buffing and the accountant who took my deposit assured me she would get someone to talk to me. I also send a reply email requesting same prior to the booked date but did not received any response. As a result I cannot rate value for money or quality of work and especially communication as we couldn't proceed.

Look. Where do I start. Dan is a nice enough guy. The experience was appalling. We were charged 3x market rate, they didn’t turn up first time round as Dan had rugby but “tile and grout pro” told us we had to be home or pay $165 cancellation fee. They forgot to tell us that Dan had rugby and instead made up an excuse about not having the right equipment for the job. Finally, when he did turn up, he was 3 hours late, didn’t complete the job and told us it would be a compromise and we should just ask for a discount as he had to get home and didn’t have time to complete the task. We have instead employed a local provider who is much more professional and proud of his work, and charges $25 per m2 instead of $80/m2. Sadly they were not careful and in fact damaged our carpet, skirting boards, cupboards and doors requiring expensive repairs and replacements. On the plus side, they did give us a discount to enable us to get in a professional to finish the job.

Nothing I could fault Joe and Harry were great on time explained what the process was , I can’t speak highly enough of the job they did

The floor looks brand new Wish we had done it years ago. Brilliant Thanks

The job was to clean and seal a slate-paved pergola floor that is at least 40 years old. Where it is fully exposed to the weather, the slate had deeply ingrained dirt that I had not been able to remove with commercially available cleaners. The result absolutely exceeded my expectations - all the dirt was removed and the beautiful, natural colours of the slate revealed - colours I hadn't seen in 18 years of living in this house! The whole process only took 2 hours and the technicians were very pleasant to deal with.

It’s a shame this rating system is rating the technician and not the booking company, StoneMasters. StoneMasters Useless. Booked for 9am. No technician at 9am, or 10am. StoneMasters didn’t answer phone. No contact from StoneMasters. I eventually text

Dan did a really good job thank you mate.

Joe, did a terrific job. Fixed problems and provided good advice. And very cheerful!

The work was carried out in a professional and prompt manner. The tradesman was a real top notch pro and finished the job on time. The regrout of the two bathrooms looked better than they were when the house was new. I would highly recommend Tile and Grout Pro to anyone who wants a perfect job done

Happy with job and no damage to skirting boards or new kitchen.

A very professional company. Would recommend them. Joe takes a lot of pride in his work. Very happy with all aspects of the job

Technician arrived on time, was polite -explained what was to be done etc. I was pleased with the finished floor. Unfortunately I was disappointed with the "mess up" with the original booking,--which was booked and confirmed for Thurs18th. Nobody turned up and apparently there had been a "glitch in the system' , resulting in a "hold" on my service. I had taken time from work and moved the furniture, so was not very pleased. Then I received 2 texts stating that if 'I' cancelled, 'i' would be expected to pay $167 . But no rebate if 'nobody' turned up for my service?? This doesnt seem very fair for your customers. Hopefully this feedback will help you improve on your booking method. Regards Sylvia Horne

Very happy with slate floors. Even though it took 10 hours. They came up better than before much cleaner. Would recommend. Customer service was great and communication was good with emails and calls. Well done.

I was very pleased with the work carried out. Ran did a great job and our verandah looks new again.

Great job highly recommended this company

Dave was great! The pre booking and booking process was extremely frustrating! In short, I ended up removing a room from the strip

The slate looks ok, but not as good as expected. It was, however damaged by a previous owner who had painted it black. The technician tried to remove the black, but in doing so, left a mess on the tiles and toilet, of black particles from sanding. There was also black water poured on the garden which is not acceptable. There is a small hole/gap and sharp edge on one tile still, perhaps the technician could return and it could be filled with grout? I was also harassed on the phone to make the payment that night, before I had seen the finished work. It was quite expensive for the quality of work.

My floors were beautifully restored and are once again looking amazing. Danny was punctual, professional and friendly at all times. I highly recommend his services to anyone wanting a quality restoration of their slate floors.

Terrible customer service especially once you have paid for the job! Floors looked worse than what they started out with they should have removed old sealer before placing new ‘matte one’ that looks worse off! Asked for some sort of compensation no responses still To this day! Would never recommend this company

Great service, very knowledge, efficient and friendly advice. Great job.

Overall very happy with the result but disappointed the technician left without telling us he scuffed some paint on our wall with his equipment . Consequently I had to patch, sand and repaint the small area.

Daniel did an excellent job on our Childcare floors. Many customers have asked if we have laid new floors! They look like new.

Very friendly, helpful and professional work - thank you!

we are yet to hrar from you after letting you know that there are marks on the floor in th resin

The company were very informative and kept us up to date. We were concerned whether their process would lift out some stains from our dog. Daniel came out and did a sample spot clean of our tiles to put our minds at ease. He did a great job and would recommend him and use him again. He also recommended the right mop and cleaner to use in the future for our specific tiles. Would definitely recommend Daniel.

Joe was a great advertisement for your company. A very nice man. His job is great.

Found the company good to deal with and the young man they sent to do the work was a pleasure to have in my home. He was on time and did a great job.

The team did a great job and we are more than pleased with the result. Looks like a new floor

Daniel did a great job on our floors and offered a very professional service. Thank you.

Daniel was polite and obviously proud of the quality of his work. He explained all steps and why each process was important. He also gave me advice on how to best keep the slate clean

The experience with Thilanga a was amazing he went above and beyond throughout the hole job highly rate him. As for Stonemaster I was not the best experience I had a contractor come out then they said they wouldn’t do the job for the price I was quoted so I called stone masters again I was advised that they could do the job at that price and they would get someone direct from the company to come and do it during the weekend. Reason this was being done on the weekend was I couldn’t afford to take another day off due to already losing income because of the first contractor. The weekend came and I received a call from Thilanga which he advised me he was on his way I called stonemaster a number of times to see what the go was with no one answering I eventually got a call back when Thilanga called and told you I was not happy which then I got called back. I was advised that Alex from stonemaster called in sick at night and they had to replace him with a contractor even though I was told by the contractor they got the booking early the day before. Stonemaster apologised for the number of stuff ups that had happened and gave me a 10 percent discount on the job which I personally think wasn’t enough for everything I went through and to lose 2 days of income and get that. All in all Thilanga did the job and went above and beyond he is a man of his words and doesn’t take any shortcuts to get the job done very professional. Highly recommended Kind Regards Muhammed

This whole experience, involving cleaning and re-sealing of a large slate floor, was brilliant from start to finish. The company responded to my initial online enquiry within hours and by the end of the day I had a quote and a booking organised. The level of communication was second to none and the work was completed well within the stated timeframe. Would recommend their services to anyone needing a stone floor resurfaced and would definitely use them again.

Outstanding, beyond my expectations. The cleaned slate looks amazing. Thank you

Expensive, looks good

Turned up on time explained the process and did a great job Thanks

David was very informative and did an excellent job on slate that was old

My floors are a dream! Daniel imparted so much knowledge about how to keep them this way. I was reminded when my appoint was, that Daniel had left and when he was expected to arrive, and when he did arrive. Payment was easy, he accepted credit card. I have used several other companies in the past and would say this service is A1 . I would and will recommend Tile and Grout Professionals to all.

The Technician was very informative with the questions that i asked he di

Mr Palminder put in maximum effort when undertaking this difficult job (cleaning slate). He was mostly on time but due to unforeseen family circumstances had to postpone the second half of cleaning for 5 days to October 6th. He was helpful in resolving issues and booking of tilers to replace 20 tiles (supplied by us) which had been damaged by the cleaning process. In the preparation stage grouting was not colour matched. Two days after the second coat of new sealer there remain patches of oily material. Also I have not received a receipt for payment on Sunday 18th October.

The ratings above say it all. We are very pleased with the whole experience and result.

Jin was on time and took great care and attention to detail, our slate is very old and we hadnt sealed it for over 15yrs Jin explained to us if slate isnt sealed regularly damage is done overtime even though Jin would of preferred a better finish for us we loved the final outcome of the sealing. Would highly recommend Jin for a caring professional work!

Full strip back and reseal...The final finish is absolutely fantastic. Their customer service is to the highest standards ( read further as to why I rate this high). Rohit was very professional and efficient. Phone calls and questions were answered very promptly. Initially the job was not what we had expected, we were looking for color enhancement and wet look. The color enhancement was excellent but once dried the wet look had not been achieved. When contacted they were very responsive and returned a week later (due to rain delay) and it was not an issue at all for them to achieve the final result we required. We highly recommend them for their proficiency and Rohit's excellent customer service. Wayne and Linda, Canberra

Parminder was easy to talk with and very informative explaining each step along the way.The pavers haven't looked as good since they were laid back in 2007

I was so very happy with Dimitri and the work he did at my home. He went above and beyond to clean and re seal my slate floors, especially as they didn't have an even surface, so not a straightforward job. He was easy to work with, always let me know what stage he was up to and when he expected to complete the job. I have had so many complements on the caliber of the work by other tradies.

Left a real mess in a drain that doesn't drain away and the chemicals shouldn't have been put in the drain anyhow Also no receipt has been forthcomingjQuery21103724226599496496_1601592891654?

Top job ... very professional outfit - would highly recommend them

Thank you to Parminder who has stripped and sealed our old (30 years) solvent sealer which had a few old coatings of solvent sealer on our slate floor. The area that he had to do was 40m2 which was out door under cover in our BBQ area and front entry area. During the time Parminder has spent doing the job he has explained all the process in detail and was very polite and thought full to our requirements. Parminder made a very difficult task look easy. He has done the job to our entire satisfaction. I would recommend him as a technician with an excellent knowledge of stripping and sealing old solvent type sealers on slate floors.

Very pleased with Dave. We had a minor issue, we are happy with Dave’s response in correcting the issue to our satisfaction promptly.

Excellent service and product provided. Thank you!

I was very pleased that the two men were very polite

This whole experience has been a nightmare. Although the floor came up good the damage that was done was terrible. The paintwork on the walls was marked in several places and the skirting boards which are solid oak are completely ruined. They weren't protected against the cleaner or the sealant and so got filthy and wet through. They have now buckled and come away from the wall. Trying to get any repairs done by the tile company, Stonemaster, aka Tile and Grout Pro, is a nightmare. They say they are looking into it and then ignore you. I would advise anybody out there never to use this company.

Top job Sam Steve

Great service. Slate looks great. Would definitely use again

Great Job, Great team, the whole process from the quote to the completed job was fantastic

Had a problem with a dry spot, which he happily came back and repaired.

Too Kanye-mails and too much mess left. Also, too many metres charged for

Great service all round. Couldn't be happier with how they transformed the old stained and dirty slate to be like new again.

After a disappointing start due to a communication issue and rescheduling twice, Alex and Andrew did a fantastic job. Very thorough and professional and the final result is great.

So happy with the level of service I received from Daniel. My slate tiles came up absolutely amazing. Highly recommend Tile and Grout.

All good, no hesitation to give 5 stars for all the questions above.

Daniel was very professional. Demonstrated that he does know his craft VERY well and loves his job. His workmanship is very good and he show attention to detail ; which I like. I would not hesitate to recommend him to potential customers. Thank you. Ciao Joe Vescio

Our floors were very dull and dirty in our new home . Thanks to stone masters our slate floor has a new seal and it looks amazing ! Makes the whole house feel better. Great job and highly recommended!

We were very happy with Parminder he explained what he was doing as he went along he is very knowledgeable and did an amazing job of our tiles very happy with the finished results, thank you

Friendly, professional and expertise in slate.

I had arranged with Ben in your office when booking that I would be able to pay half on the day and then the remainder in 2 weeks. When I mentioned this to Daniel he flatly refused saying he had never heard of this in the eight years he was doing the job. Then he became quite difficult saying you need to leave me alone so I can get on with this job. He wanted to check with your office but to tell you the truth I no longer wanted to pursue the option that was given to me. I was actually a little upset with this. Your business agreed to payment options to win my business but then your technician refused. The job that you did was ok but I can't see myself recommending you to any of my family or friends.

Sam sent a text when he was on his way and also, when he arrived which was on dead on time. A very friendly man who explained all facets of the job prior to starting. We are more than happy with the quality of the slate resealing and all parts of the transaction from booking over the phone to completing the job. Everything was totally professional. Also, the website is easy to navigate and presents well. Thank you Tile Cleaners. We will utilise your services again in the future. Regards, John, Baulkham Hills NSW.

Sam was meticulous. We are very happy with the finished product.

Sincere thank you Daniel. Your professionalism and friendliness whilst still observing social distancing etiquette was very welcome. The slate tiles came up beautifully. The grout is a completely different colour to what we remember which shows how much they needed a good clean (after 25 years!). We went for the no gloss finish - natural, non slip and long lasting. Very happy with the result, really showcases the colours of the slate. Highly recommend.

Presented the team with a challenging task , which they completed to the best of their abilities. I was kept in the loop the whole time and understood all the issues and workarounds. Their professionalism and customer service ethic was above expectation. We reached agreement on what was required and management offered to revise the quotation accordingly without any prompting. This was all completed within 24 hours, including payment. So - job done and the floor looks fantastic. I have found my go-to slate floor subject matter experts. Result !

we were told that two small dents will be fixed no problems but it has not done and I get excuses like car broke down etc . Slates were washed cleaned and apparently they sealed them before they are fully dried and cured and then sealed and do three coats too quickly results are tiles have gone unatural whitey ! They were quick toleave when completed and I was pressed to pay up quickly that dont seem good . I am tradesman myself and I can see their doings .. it is so hard to have things done properly very hard as we feel we were rushed over by fast buck businessmen that gave us pages of policies etc any how these guys are nice .. but I see they are not qualified trade men . Why give us this problems then you ask us for rating QQ's ? You would not do that if you are genuine trade men . I have learnt my lesson about choosing right trades men . Sorry peter

Daniel was asked to clean and seal a 30 year old slate floor that had been "ignored" for all of that time, mostly as a rental, and had a 1m long stain in the middle. He was on the job within 3 days of the quote being accepted and brought it back to new within a few hours. Fantastic effort supported by a knowledgeable

Daniel refinished my slate tiles. He was great. Very efficient and friendly. Warned me about the finish possibly not being perfect because of the age of my tiles but it all ended up looking great. Everything worked as planned.

David was very efficient and did a very good job. He knows his trade well. This type of work is not cheap but it is hard going with toxic chemicals. There was a small patch which once it had dried wasn’t as I would have liked so I rang David to discuss it and he came back right away and rectified the issue which was great.

On time wonderful job for less than I was originally quoted, would and have recommended them.

Paminder was polite and efficient an consulted with me as necessary. Very polite. He arrived on time and did the job efficiently.

Andrew was very professional and did a good job. We were happy with the finish. Thank you

Very happy, thank you

We had very old slate tiles that had not been cleaned in about 10 years (they were in a garage). The technician put in extra effort to ensure the tiles were thoroughly treated and sealed and they look great. Very happy with the technician.

Joe did a fabulous job and made the whole process a great experience. Would recommend him to anybody.

Thorough job and very kind, considerate staff

I found Pasan very knowledge. Happy with the outcome of the work that was done out.

The job was eventually done but not very well. Is sent photos of the not very good finish and have heard nothing. So cannot really recommend your firm, sorry. greg howard

The front verandah was left dirty with some sealer spilt and the soP scum had gone into broom cupboard and left

Very careful appraisal of the floor surface and its history. Stripping, cleaning and resurfacing all done quietly and effectively. Good job !!

Very very very disappointed in the outcome of my floor and appalled by the non quality of of customer service provided as was told they would revisit to see what I was unhappy about I un to get a call the day before trying to give me excuses as to why my floor was not up to standard I expected my husband can do the same job BETTER and as it hadn’t been stripped for a long time disappointed when I specifically asked for it to have a really good strip back we were away for two weeks so thought it would be perfect to get done for when we got home save my husband a job boy was I wrong just wasted $1000. Communication at the start was great responded to emails straight away then once job was done and I have tried emailing and messaging as I was away the communication was very very disappointing and would not recommend at this point and very very annoyed I’ve paid $1000 when my husband can do for $200

Arrived home last night and I am very disappointed with the end result. The floor is very patchy and dull in places and there dose not appear to be much stripping done. To me, I think it needs a second coat, at least, as the shine is also very patchy. If this is the best that can be done, I am tempted to pull the whole floor out. I expect a call from your representative at your earliest convenience. Mal Reid 0448199407.

Excellent job, definitely recommend.

Daniel was professional helpful and knowledgeable. He did a great job to help rectify a problem.

Unfortunately the two guys rocked up almost 45 minutes after the stated time of 9am. They did what I assumed was stripping then what seemed like a very minuscule addition of two coats of solvent to seal.. We have had this slate floor for almost 25 years and this would be the worst finish that I have seen from a company doing this kind of job. Not sure whether I was supposed to get a dull looking finish but I was very disappointed with it. Needless to say I will be looking elsewhere next time.

Fantastic communication, punctual, customer service excellent and an awesome job. Wouldn’t hesitate to refer friends or family.

great job was done

The sealer was not completely stripped and as it previously had a water based surface gloss finish the application of a natural sealer (which I was advised on the phone was what I should have applied) means the floors are patchy and a lot of ingrained dirt remains. Now it is daylight it looks horrendous. Patchy, gloss in parts matt in others, streaky, stained, by the skirting boards has not really been touched. I was told by the technician stripping the sealer does not actually mean stripping the sealer it means taking the top layer of sealer off. Unfortunately the fact sheet emailed to me misrepresented what the process was and what the outcome would be. It was a complete waste of money. The section I had done myself was much better and it now looks worse. It was annoying as there was no reason it could have been done better - I was happy to pay more to have it done properly. The machine has left lines and streaks everywhere as well - I will have to get it redone or rip the tiles up basically as this process has ruined them. It was better before it was 'stripped and sealed' - which was not what actually occurred. The technician and his assistant were polite, took care of my home and were on time. Happy to send photos through. The photos taken yesterday whilst it was cloudy and the sealer wet do not represent the final outcome. Had I known the outcome I would never have proceeded. $1250 is a lot of money to have essentially thrown away.

I am very happy with the work that Adam

Very efficient Did a great job. Slate look like new

The job was very high quality and the workers went to great lengths to do an amazing job. I would highly recommend Mimi and her team.

The team were very professional and explained everything they were about to do. They moved about the house with no impact to any part that was not being cleaned and resealed. The team gave me valuable advise regarding the final seal. Overall, very happy with the team that came out and with the finish. Thank You all.

Daniel was a pleasure to work with. Worked hard and communicated well and helped me choose the best finish for floors. Was neat and tidy and did a fantastic job. Highly recommend Daniel.

Thank you Dave was excellent, polite and easy to talk to. he explained everything clearly and did a wonderful job. Michele

Message both person that inintially booked job in with and sent photos of mess left no reply. Arrived lated took 3 hours longer than should have and rushed at finishing. Slate did not come up well and deied all blotchy. Very expensive.

Thank you David - a great job and I’ll be recommending you to others.

Daniel, Was very friendly, professional and knowledgeable. L Woods

very disapointed upset right product for job not on board therefore job NOT DONE.before booking job i gave full details of job, was this not passed on to dave? having been assured i booked job. would like refund of $165.00 this has caused a great deal of stress .value for money NO, quality of work NONE. unable to delete star for valuefor money as there was none ,quality of work none product not on board.advertised as 5 star @accredation quality.

Friendly

Dave did a great job - it was a job we had continually deferred, but it now looks brand new. Really happy with Dave's work.

I thought Daniel did an excellent job. He was on time, communicated well and explained exactly what he could and couldn’t do. I would be happy to recommend him.

Great service and clear information

I couldn't fault Parminder. He turned up early, told me what to expect from the finished product and explained any possible problems he may encounter. The job took much longer than expected, but Parminder did not complain, he just got stuck in and did what was needed. This job was a repair for a client that had their floor coating damaged, my client was happy and I was very happy. I couldn't recommend Parminder high enough for his work and service. I would gladly use Parminder again. Michael

We had an excellent experience with Daniel, he was informative, helpful, punctual and communited with me regularly.

On time, up front with keeping us up to speed on job being done. Impressive result. Awesome! Thanks David

Daniel was very confident he could restore our slate without damaging adjoining wood floors and the skirting boards and clearly had a number of years experience in the industry. This was reassuring, as we were very concerned about our wood being affected. After a solid half day's work (and two and a half full days to dry completely) our tired slate floors have come up very well. Overall we're very happy with the result and would certainly look to book Daniel by name when we next clean/reseal the slate.

The slate looks amazing. The cost was reasonable. Zac really did the job quickly and efficiently.

The communication was five star although if anything too repetitive and was daily for nearly a week both on email and phone text - it was a little excessive. Value for money was not so good especially for such a small space as the job was completed in only one and half hours. The technician was one and a half hours early (luckily even though our studio doesn't open on a Saturday I was able to attend as I live close) Although the arranged time was 1pm, I received a text at 11 am giving me warning that the tech. would be at the address in 20 minutes. I tried to respond but realised that I was responding to an app. as the recording replied that the number was not connected. I then tried to contact the customer service number on the web site and it rang out. Upon meeting the tech. (and he did offer to come back at 1pm), his advice was excellent. I had arranged on an earlier email to have damaged tiles replaced, because I had some spare, but was informed by the tech. that he couldn't do this part of the job. So my advice from your company about being able to replace any damaged tiles was incorrect. He said it was a service he was not able to offer and said he had no prior knowledge that he was expected to do that part of the job. Luckily he was able to remove all dirt and scuff marks from the damaged areas and the quality of his work was excellent. He also helped a jewellery client of ours who happened to call in whilst I was not there. Very impressed with his professionalism and work. Nicholas Pike.

He did a fantastic job. 5 stars to him....

Very professional and provided excellent service with a great result.

Generally, the job was satisfactory but I was disappointed that a better job was not done at stripping the tiles in the kitchen. I think that with a little more effort the tiles could have been stripped of all the build up of wax etc. The final finish was a bit of a let down. I was hoping for a nice polished surface but for the most part the finish was flat. It seems that the tiles needed a third or a fourth coat of polish to achieve the desired result.

The floor came up beautifully, the slate had been many years since it was sealed and after Daniel stripped and cleaned it and then coated it again, it is like a new floor. It looks like the day it was laid originally 25 years ago, and is so much easier to clean now. Thanks Daniel.

Task competently undertaken with no mess. Floor is as new. Very happy with service. Thank you Adam.

End job was a truly professional finish - Thank you

All good!

I booked the lino strip and polish for the Monday and asked to check the quote before the work started. The quote said $385. On Monday, I drove 40 minutes to let Daniel into the house and no one showed up. I spent half an hour trying to contact the person I booked though and finally found a number - the one on the quote was incorrect. They took half an hour to get back to me and made another booking for another day. Daniel showed up and said $350 and to pay on the day. He would sort it out with his boss. I was sent an outstanding account a couple of weeks later for $35. I sent an email to ask why I was paying more when the agreed price was $350 and it was paid for - I had no response. I phoned up and was told I had to pay on the quoted price (but no one had seen what was going to be done to give me a proper quote). I emailed in a complaint. Someone rang me a week later and said the bill was clear and didn't want to listen to a word I said. Daniel did a good job but he was the only one. I cannot recommend this business at all. They do not operate honestly and have no customer service.

a great job done by Zac. He has a lot of pride in his work and explained and showed me what he was going to do. I am extremely happy with the outcome. I highly recommend him.

Great job, super easy to deal with and work around the floors while the business was working, very happy.

Zac did a very good job. He was very patient stripping the old surface, which he worked out was a water based lacquer over a solvent based one. He persisted till he managed to get it right and with the coat of new lacquer it now looks very nice. I would recommend his work to anyone. However, the unnecessarily large number of emails sent by the office (about 12) from my 1st enquiry till now, was very annoying. We had to wait till all the rain was over to do the job but the nagging emails almost made me cancel. Jan Goldman

This is not a complaint against Wade personally. This is about the products and service that Tile Cleaner is providing. I had the floor treated by you guys with a new layer of sealer just last Saturday. Firstly, I am very disappointed that the sealer has left water marks on the floor instead of a smooth finish. Secondly, the sealer is of such poor quality that there are already scratch marks everywhere within less than a week of traffic on that. And although we are a commerical premises, our traffic is really not that heavy. Now our floor looks worse than before it was treated. Money is never my main concern but I totally don't see the value for my $1200 here. I can send you a picture if you want but I am not being hopeful that you guys will reply to me anyways. Now I need to spend more money and time to get someone else to fix what you guys have caused.

Happy with the work carried out. Hopefully will work as expected (time will tell).

Zac worked hard and did a great job rescuing our tiles. The balcony tiles looks fresh and natural. Thank you very much.

Zac was an outstanding tradesman. Recently, I have been overseeing the installation of a new kitchen and the renovation of the floor of a house. Zac was probably the most professional tradesman of all the tradespeople we have employed for this project. He was well-informed, cared about hsi ork, had obvious pride in what he does and delivered an excellent job. I highly recommend him to anybody interested in getting their old lino floors cleaned. He did 65sqm for us and the job was tip top from beginning to end with plenty of communication at each stage of it.

Parminder was lovely. Professional with a kind manner. And, he did a beautiful job on my floor. It looks fantastic! Kind regards Bernadette

Excellent communication with Tile Cleaners although a few too many emails. Parminda arrived early and was both professional and knowledgeable. I would recommend their services.

Wade and Steve were very well mannered, communicated very well and did a good job.

Very friendly and professional.

Pasan was great. He was really proud of the work he does and it showed in the quality of the job's outcomes.

We recently had our preschool floor striped and cleaned by your company. Zac was great and professional but we gave an estimate of the size that would need cleaning and Zac turned up for our job with not enough product for our floor. He then had to leave our job and go to Mascot in peak hour traffic to get more floor cleaning solution.

A clean freak that did a fabulous job More than impressed A quick look inside his meticulously stacked vehicle sums him up....driven cleanfeak at work.. Havent stopped telling my friends Stephen

Daniel did an excellent job on cleaning our sandstone slate floor. He was very courteous and friendly. I would recommend Daniel to everyone. Thanks Daniel. Susan

Again it was a pleasure having Adam and Joe attending. The are terrific staff that work for your organisation. This time work was completed externally around the house. On the day the temperature was around 38 degrees. 10 to 20% of the work was not undercover and in the direct sunlight The tiles not under cover I think were to hot and dried to quickly leaving a white residue in the grout between the tiles. This being said we do believe Adam and Joe did the very best they could given the weather conditions on the day. We would appreciate your feedback on our comments. Martin & Sally Miles

David was great but I don't think the actual booking matched up. I think someone should have come round and tested my slate before deciding what job needed doing and I would have been happy to pay for this. David told me about the two different types I could have done and I would have gone with the more expensive type if I had known beforehand so I could have arranged to move out of the house for 3 days while it was being done.

Good morning - thank you for the opportunity to review. Technician was quite late - i booked a 8:00am start so that i could meet prior to work commencing - Technician arrive well past 9:00 am. I was of the understanding that we would have a chemical strip prior to resealing the floor? This did not occur, they used a water base stripper. I was advised the work would take 3 days? All works were apparently completed within several hours. a lot of time and energy invested into getting baby sitters for young children ( this was unnecessary) and of an additional cost$$$ Quality of the strip and seal raises questions - we were advised on completion that the floor has water ingress issues and we need to have this fixed. Why were we not advised prior to completing the seal?? We are a non smoking family, i don't expect to ever have to clean up cigarette butts from workers attending my home. Adam was very polite but all up we are not overly impressed with our experience.

What a lovely person. Your Organisation should be very of having Adam as part of your Team. Also Joe his offside is in the same mould. The work completed looks great and we were fully informed on the process. Both Adam and Joe will be returning next week to complete the work outside. Sally and I look forward to them returning. Adam will also be advising us on how best too maintain the floor inside and out.

Clear in his description of process.

Nice guy, easy to get along with.

After cleaning & re-sealing our sandstone floors look like new. Daniel did a great job at the right price.

Very happy with the job carried out. Our dull vinyl floors looked amazing when cleaned and sealed. The only thing I would suggest, is if our premises had of been inspected beforehand, we would have had a more accurate quote, but most importantly time frame. What we thought was going to be a four hour job ended up seven hours.

Steve had very good interpersonal skills, and communicated well. We were very pleased with the cleaning and sealing he provided. However, we were not happy with the repairs to our tiles and some of the re-grouting work.

Zac was very professional, friendly and hard working.

Joe attended our job and while we found him very personable he wasn't completely informed about our job, (didn't have any grout) was running late 1.5hrs (did phone to advise) and rushed through the grouting repairs missing quite a few spots. I originally asked for an onsite quote before booking the job and was told it could be assessed by sending photos which I did. I strongly believe that our needs could have been much better met if someone had done an onsite quote to assess the extent of the work (even if there was a charge). While Joe did his very best to address areas of concern and did his best to complete the job I believe the grouting and sealing process was rushed as the stripping was more extensive than first thought. I tried to convey this both over the phone to John and a girl (sorry can't remember her name) and by email. I know that tile cleaners could have done a much more thorough job and that it would have cost a lot more to do it properly I just wish that had been quoted up front instead of being pressured on the day to go ahead with a half hearted attempt to make it look a bit better. Regards Jenny

Very happy with the results and will contact you later in the year/2017 for work on another office area. Many thanks. Kind regards Maria Saba

Obviously overall very pleased with the result. Thought we would have a more gloss finish. John agreed to came back on an agreed evening to see how it had dried re gloss finish. Disappointed that he did not show up as agreed. We believe the floor needs another final coat of sealer/gloss to look its best. After payment of $1485.00 we trust that this can be completed to our satisfaction.

Very informative and helpful and totally recommend! Very happy with the job completed.

I recognise up front that the job was not easy. The slate tiles are uneven and the grout discoloured. However, I would have expected better advice upfront - John didn't seem to know what would be the best solution. Yes, he stripped and sealed the tiles, but $2300 for just 1 day of work by two people seems extremely excessive. However, the grout is left in a worse condition that it started, John tried a few things including experimenting with a bit of grout paint. He says he will come back sometime in the future and fix it 'for free', but I've lost all confidence, and will prefer to pay and expert grout painter to come in and fix the grout. I paid for the job, but feel ripped off.

Floor looks great Pasan was very communicative and helpful

It was a difficult job. Zac was excellent and demonstrated that he takes pride in his work and did a wonderful job. We are really happy with what Zac was able to do on our job. He is very professional and courteous. Zac is an asset to any employer and a good ambassodor for Tile Cleaners. Best wishes and many thanks

Zac was terrific, very professional, knowledgable & ensured we got the best possible result. I am thrilled with how the tiles look. He did an outstanding job.

Zac explained everything he was doing he was very friendly and courteous and I was very satisfied with his work

Adam was really great-helpful, efficient and very nice to deal with and he did a great job.

Professional, friendly, efficient ... Terrific! Thank you

David explained everything he was going to do regarding the job. He also explained to us the after care procedure in cleaning & caring for our floor. We are very, very pleased with the results.

Advised me by phone that due to traffic he would be 15-20 minutes late. Very helpful.

Very professional and thorough job.

Hi Team, Pasan is a lovely person. The slate looks great, however I'm just a tad disappointed that some grout fill ins were done using black grout which doesn't quite match. I left the house just after the slate was cleaned, so did not see the colour of the grout which was being used to fill holes. My hubby was home but he was in his office working and could not oversee the job. Where our grout needed some darkening, it doesn't look as though the colour has darkened at all, however Pasan did say to wait a month or two and it may darken up. I'm happy to do that, but if it doesn't you will need to return to rectify. There were quite a lot of paint dots on the slate, some of which we pointed out to Pasan, which he removed, however others not pointed out were overlooked and sealed over. It's not a big deal, but I would have thought there should have been more attention to detail. Overall, I am satisfied of the good job which was done and would certainly use your services again. Kind regards, Linda & John Clayton.

We especially valued Pasan's courtesy. We are very happy with the work. Our floors look great and years younger! Many thanks, Pam

C

Daniel is a credit to your business. He did such an amazing job. His attention to detail was outstanding and he had such a professional attitude. Actually, I'd like to ditch my husband and marry Daniel! I'm a bit of an OCD clean freak and I think we would be very compatible ( especially considering we are both Virgo) I'm still basking in the glory of being told my floor was the cleanest he has EVER worked on.

I am astounded that any business offering to provide a service at a home does not offer FREE quotes. If a representative had called after my initial call, assessed the work that had needed to be done and provided a valid quote the resulting inconvenience of my wife and family having to re arrange our schedules and arrange help to replace our furniture after the completion of the job, not once but twice would have been avoided.As it was the amount of furniture we had to move to allow the work to be completed left us with a table and two chairs not just for a day but three days . The saving grace was the fact that Daniel and his mate did a good job and left everything clean and tidy .Having been in business myself for a number of years before my retirement I know that good staff is the most valuable asset a company can have . I wish I could say the same thing for the management and the company protocols.Oh, and thanks for considering the discount for the inconvenience. Neil Bryson Mindarie

Tiles look like new. Was a very easy process from start to end. Thanks

Very polite , nice young man and very professional in his work. Returned calls to us without delay and followed up any queries we had. Thank You regards Laurie Page

I rang and spoke to your office last week about the fact that although the stripping/resealing work was only done about 6 weeks ago, there are already dry, white-ish patches developing on the lower steps. As I said to your female colleague on the phone, I would like one of your experienced technicians to come and look at the steps, and give their opinion on why this is happening. I emphasised that I am quite happy to wait until you have an operative in the area, and am not expecting your to make a special journey if we live a long way from your base. I also am reserving judgement on the quality of your technician's work until then. However your female colleague was adamant that any follow up visit would have to be paid for, and given I am not happy with the result at the moment, I think this is unreasonable and told her so. We have a number of substantial areas of slate flooring and a couple of bathrooms with slate lining in our house; unless I get an experienced technician's opinion from your company on the current state of our front steps, I certainly will not be seeking any quotes or further work from you. Becky Harrington

On time. Did the job they said they would. Competitive price. CLEANED AS THEY WENT !! NO MESS LEFT FOR ME

Both operatives communicated well at every step of the operation. Totally satisfied.

Can I say initially I think the job carried out was very poor.We have always used the services of a local tiler until he left the district. He carried out the same procedure as your tiler and it always took about 5 hours to do the job.I was a little dismayed when my wife advised the job was carried out in about half that time.My wife called yesterday to report some problems also forwarding photos and was assured by someone in your office she would be called back.This hasn't happened.Without pretending to be an expert I would suggest the preparation was very poor and the sealer application was very underdone. What do you suggest can be done. The contractor you used was a very pleasant young man( who said if we had a problem to call him but of course the call is diverted to you)who I believe was unskilled in the job.We are $2000 poorer with problems we didn't have before the job was done.What can you do?

Very deceptive quoting, no mention of cost being higher than quote until work finished. Don't trust information you are given on costs.

Daniel was efficient, paid attention to detail and was polite and charming. I am very happy with the work he did and would recommend him to anyone needing tile cleaning and restoration.

All done in good time after my enquiry.

The whole experience with Perth Tile Cleaners was fantastic. Applied for a quote on a Saturday and did not expect a relply. But was asked to send photos of the job required. By Monday they had quoted and called, Tuesday a very professional and expert job of my slate tiles was completed. Could not be happier. The job actually cost less than the quote. Would reccommend them for anyone who requires a speuce up for their tiles. Thank you Matt, Mark and Daniel

Adam was a nice guy. Gave some advice re slate care products. Talked about some other jobs. Told us all about the process. Finish looks good at a glance but we won't know till we get back home. Thanks.

The finish on the floor is not what we asked for even after a second visit to try and fix. It is completely different to the last time we used the same service. You demanded that I pay the invoice yesterday even though I was still not happy and assured me that "Adam" would contact me directly to discuss and re-visit again to fix if required. Still have not been contacted.

I found the guys to be punctual, communicative and the work was done quickly , well and without any mess. A smooth operation.

Yes, thought the job done was a good one.....am happy with work done. Have nothing to compare it with re. the cost but tiles look good where Adam and colleague worked. Would recommend to others. Ros

Very pleased with the result!

I was happy with the guys . They were held up at the previous job but it all worked out.

David was courteous, and helpful and obliging. He did an excellent job and went the extra in other items. We liked his attitude and manner. Would recommend him. Trevor and Maureen Harris.

Service helpfulness reliability

David had to be called back work unsatisfactory. Would not use this service again as unable to call office to speak to anyone and constant barrage of emails

I think the overall job is satisfactory... however due to the non-removal of the previously applied solvent based sealer -there is a difference between the hard-wearing and the protected areas (rugs, etc) that is still evident... I would like to know which sealer was used- was it a penetrating or topical water-based sealer? & what type & brand?- Adam did tell me but i have forgotten. In the future, I will probably use a dremel tool and redo the grout myself ( a very tedious prospect), before trying to remove the old solvent sealer from the tiles, which look very "plastic" (speciality business for this- not me) and then reseal with the water based sealant next time. (The grout has dirt trapped in the different solvent sealer layers - my fault- and i can't see any other solution) --Even if this means we have to move out for a few days... Where Adam treated the newly laid tiles/ grout, I am extremely pleased with the result, but unfortunately now want my entire floor to be just like it-( if i hadn't relaid some sections i wouldn't have been able to compare, but the "new" area is how i want the whole floor to look like now, especially the grout!

We had this done before we went away to NZ for a long holiday Now that we are back I've noticed that every doorway has the old dirty tile look under each door, due to the fact they were all shut. Surely you would of opened each door into each room and steam upto the seam?? It looks quite bad especially in the daylight and visitors are pointing it out to us. Also there is one tile that has not come clean and that sticks out too.' Please can you get back to us immediately as I'm not happy as it cost me $10000 Leanne

The floor came up excellent and the experience was made easy with Steve, thanks mate

Daniel was a most proffesional technician, arriving on time, got quickly on to the job, and the finish was excellent. A pleasure to do business with. A big thank you to Daniel and the company.

great result, clean workers who left everything in good order. Helpful and friendly

Great job, efficient and friendly staff. Happy to recommend

This is difficult because I don't have a complaint against the gentleman at all. I watched as he did his work and he was thorough and meticulous. However I am somewhat disappointed with the end result. It did not come up as shiny as I'd expected (for a newly laid flooring) and my dusty footprints leave very visible marks on the lino. I had expected that the seal would make the floor resistant to marking. I've not yet washed the floor so don't know how easily they can be removed. Sorry, I didn't take any pics but I can do so if you wish. Thanks and regards Irena Williams.

The guys did a great job at our service.

Beautiful slate floor returned to new again. Thanks

Good job well done

A really lovely person and the follow up phone call was very much appreciated. we are very very pleased with the new clean floor. never thought it could look like that!

The service provided was excellent. The tradesman arrived on time, the quality of the work was oustanding and in my opinion very good value for money.

Job well done

Technicians unable to remove solvent tile sealer ( explained in my booking email). Got charged a $60 call out fee despite tile cleaners being unable to rectify the problem. Resolved myself in the end using Xylene to activate the tile sealer and redistribute over tiles. Only minor top up with fresh solvent tile sealer required. Total cost $140 ($80 xylene + $60 for hire of floor polisher) plus my labour of 4 hours (c.f with $25 per square metre quoted by tile cleaners). As a result of your incompetence and lack of experience with solvent based floor sealers you lost a $2000 job. Regards

Aside from the arriving on time issue (1 hour late) which was critical because I took time off work to be at home & made a confirmation call the night before to confirm the time, happy with Tile Cleaners.