General FAQs

What is your cancellation and rescheduling policy?

Our appointment cancellation and rescheduling policy is designed to be fair and transparent. You won’t be charged any fees for canceling or rescheduling an appointment up to 3 hours before the scheduled start time. However, for appointments canceled or rescheduled with less than 3 hours notice, a $50 fee will be charged for each massage. If an appointment is rescheduled or canceled with less than 1 hour’s notice, a fee of $65 per massage will be charged. For those who cancel or reschedule with less than 30 minutes notice, a $95 fee will apply for each massage.

If your therapist cannot make it to your appointment for any reason or if there is a mistake on our part resulting in appointment cancellation, we assure you that there will be no charge for the service.

Cancellation fees will be charged directly to the credit card on file. We understand that life is unpredictable, and we thank you for your understanding and cooperation.

What's your refund policy?

At Tranquil, we want to ensure that our clients are fully aware of our refund policy. Once you complete a booking through our service, please understand that all sales are final. However, we may make exceptions in specific, discretionary circumstances determined solely by Tranquil.

Please note that under no circumstances will Tranquil issue a refund for any reason related to the service, unless it is deemed appropriate by Tranquil's sole discretion.

Furthermore, we would like to remind our clients that engaging in inappropriate conduct during therapy sessions, such as making unacceptable requests, displaying inappropriate behavior, or posing a threat to the therapist's health or well-being, may result in an early termination of the session without a refund. We appreciate your understanding and cooperation.

What payment methods do you accept?

Accepted payment methods are:

• Debit cards attached to bank accounts
• Credit cards (if they are not pre-paid): Visa, MasterCard, Discover, and American Express are accepted.
• Tranquil, SpaFinder, and SpaWeek gift cards

Payment methods that are not accepted:

• Pre-paid or reloaded debit/credit cards (cards that can be purchased in a retail store.)
• ACH bank transfers
• Money orders