General FAQs

What is your cancellation and rescheduling policy?

Answer
If you need to cancel or reschedule your appointment, our cancellation and rescheduling policy is as follows: No fee applies to appointments canceled or rescheduled up to 3 hours before the appointment start time. A $30 fee applies to appointments canceled or rescheduled with less than a 3-hours-notice prior to the appointment start time. A $65 fee applies to appointments canceled with less than a 1-hour notice prior to the appointment start time. A $50 fee applies to appointments rescheduled with less than a 1-hour notice prior to the appointment start time. A $95 fee applies to appointments canceled with less than a 30-minutes notice prior to the appointment start time. A $75 fee applies to appointments rescheduled with less than a 30-minutes notice prior to the appointment start time.

What's your refund policy?

Answer
All sales for completed bookings through the Service are final and Abode Kneads provides no refunds, except as determined in Abode Kneads sole discretion. For the avoidance of doubt, Abode Kneads will not refund you for any reason if you receive a service, except as determined in its sole discretion. Clients that engage in conduct deemed inappropriate or unsafe by a therapist, as determined in the therapist's sole discretion, including, but not limited to, making inappropriate requests, engaging in inappropriate touching, or the therapist perceives a threat to his/her safety or well-being, and such conduct results in a therapist ending the treatment prior to the end of the allotted time, Abode Kneads will not issue you a refund.

What payment methods do you accept?

Answer
Accepted payment methods are:

• Debit cards attached to bank accounts
• Credit cards (if they are not pre-paid): Visa, MasterCard, Discover, and American Express are accepted.
• Abode Kneads, SpaFinder, and SpaWeek gift cards

Payment methods that are not accepted:

• Pre-paid or reloaded debit/credit cards (cards that can be purchased in a retail store.)
• ACH bank transfers
• Money orders