FAQS

Wear whatever feels most comfortable—your pause is meant to be effortless. Most guests undress to their comfort level; you’ll always be properly draped with fresh linens, and your privacy is gently respected at every moment. If you wish to remain partially or fully clothed (other than for chair massage), please let us know in advance—some therapists specialize in techniques for clothed massage, and we want to ensure your comfort is matched by the right expertise. Your ease is at the heart of every visit.

Advance Bookings (24+ hours ahead) Plans change. Cancel or reschedule within 20 hours of acceptance—no fee. After that, a $20 fee per therapist applies. Bookings Made Less Than 24 Hours Ahead (not same-day) If you booked for tomorrow or later but within 24 hours, you may cancel or reschedule by 6:00 AM the next day—no fee. After that, a $20 fee per therapist applies. Same-Day Bookings—With a Grace Period For sessions booked today, enjoy a gentle 15-minute grace period after your booking is accepted—no fee if you change your mind. After the grace period, cancellations or reschedules made at least 4 hours before your appointment incur a $20 fee per therapist. If you cancel less than 2 hours before your session, a $50 fee per therapist applies. No-Shows and Late Arrivals If you arrive more than 20 minutes late, or do not arrive at all, the full booking amount is charged. If We Must Cancel If, for any reason, your therapist cannot make it or we make a mistake, you are never charged.

Ease is woven into every step. Pay securely with your debit or credit card—Visa, MasterCard, Discover, or American Express—or with a Tranquil, SpaFinder, or SpaWeek gift card. If you use a SpaWeek or single-use SpaFinder card, email us for smooth redemption. Prepaid or reloadable cards, ACH transfers, and money orders are not accepted. Payment is only processed after your pause is confirmed.

A gentle arrival, a quiet presence. Your therapist steps softly into your space, carrying calm and care. In moments, the room is transformed—lights softened, linens arranged, the world’s noise held at bay. Every visit is more than a service; it’s a sanctuary shaped for you, with comfort and peace settling in, just beyond the threshold.

Do I need to do anything before my session? There’s nothing you must do. If you’d like, clear a small space for the massage table and dim the lights—otherwise, we’ll handle the details on arrival, so you can simply settle in.

How is my privacy protected? Your space and story are yours alone. Every detail, from booking to farewell, is held in confidence. Our therapists are trained to respect your privacy at every step.

Can I share preferences or special needs? Absolutely. Whether you have a preferred style, areas of focus, or accessibility needs, share them when booking—or with your therapist upon arrival. Every session is shaped for your comfort.

How do you ensure cleanliness and safety? Every therapist follows strict hygiene protocols—fresh linens, clean hands, and sanitized equipment for each visit. Your comfort and safety are always our top priority.

For your peace of mind, we may request a quick identity check for first-time guests. This gentle step—handled with secure encryption and privacy—protects you and your information at every step.