FAQS
Cancellations and Rescheduling Our appointment cancellation and rescheduling policy has been designed to prevent financial harm to our business and therapists and maintain fairness and transparency for all. If you have made an appointment 24 hours or more in advance, you are allowed a 20-hour window from when your booking was assigned and accepted to cancel or reschedule. If a booking is made less than 24 hours in advance, but not on the same day, it must be canceled or rescheduled after it has been accepted and assigned by 6:00 AM the following day. If you fail to cancel or reschedule within 20 hours or by the next day at the specified time, you will incur a cancellation fee of $20 per therapist. For same-day bookings, if you fail to cancel or reschedule your appointment within 15 minutes of being accepted and assigned and 4 hours or more before the appointment start time, you will incur a cancellation fee of $20 per therapist. If you fail to cancel or reschedule within 15 minutes of your booking being accepted and assigned and less than 2 hours before the appointment start time, you will incur a $50 cancellation fee per therapist. No Shows If you don't show up for your appointment or arrive more than 20 minutes late, it is considered a no-show, and you will be charged the full amount of the booking. Refunded bookings will incur a non-refundable 5% processing fee. If, for any reason, your therapist cannot make it to your appointment or if there is a mistake on our part resulting in an appointment cancellation, we assure you there will be no charge for the service. Cancellation fees are charged directly to the credit card on file. We reserve the right to reduce and waive fees at our sole discretion. We understand that life is unpredictable. We appreciate your understanding and cooperation. We hope this policy will help us maintain a smooth and efficient schedule for everyone.
At Tranquil, we want to ensure that our clients are fully aware of our refund policy. Once you complete a booking through our service, please understand that all sales are final. However, we may make exceptions in specific, discretionary circumstances determined solely by Tranquil. Please note that under no circumstances will Tranquil issue a refund for any reason related to the service, unless it is deemed appropriate by Tranquil's sole discretion. Furthermore, we would like to remind our clients that engaging in inappropriate conduct during therapy sessions, such as making unacceptable requests, displaying inappropriate behavior, or posing a threat to the therapist's health or well-being, may result in an early termination of the session without a refund. We appreciate your understanding and cooperation.
Accepted payment methods are: • Debit cards attached to bank accounts • Credit cards (if they are not pre-paid): Visa, MasterCard, Discover, and American Express are accepted. • Tranquil, SpaFinder, and SpaWeek gift cards Payment methods that are not accepted: • Pre-paid or reloaded debit/credit cards (cards that can be purchased in a retail store.) • ACH bank transfers • Money orders
Tranquil is a mobile massage service that connects clients with licensed and thoroughly vetted massage therapists in the Las Vegas Valley and the Greater Los Angeles area. Through our trusted network, you can easily schedule a professional massage in the comfort of your own home, ensuring both convenience and peace of mind.
Booking with Tranquil is simple and convenient. Our online platform is available 24/7, allowing you to choose the perfect time and your preferred location for your massage whenever it’s most convenient for you. Just submit your booking request, and once it’s accepted by one of our licensed therapists, you’ll receive a confirmation text. Then, sit back, relax, and wait for your therapist to arrive—so you can feel tranquil in the comfort of your own space.
We do not allow first-time clients to select their own therapist as a security measure to ensure the safety of our therapists. However, returning clients may choose their therapist and check if they are available to accept their request.
You can pay with debit cards linked to your bank account, credit cards (Visa, MasterCard, Discover, or American Express), or gift cards from Tranquil, SpaFinder, and SpaWeek. If you use a Spa Week gift card or a single-use SpaFinder gift card, please email your card details to help@ifeeltranquil.com so we can verify the value and assist you in redeeming it. We do not accept pre-paid or reloadable cards, ACH bank transfers, or money orders.
At Tranquil, we prioritize keeping your information safe from fraud. We partner with Token of Trust to verify your identity and may request a government-issued ID for first-time clients. This process ensures secure transactions and builds trust. We verify clients’ phone numbers and emails using third-party services and one-time passcodes. Our partners use strong encryption that meets GDPR and other privacy standards to keep your information confidential. We’re committed to providing a safe and reliable platform. Embracing verification protects you from fraud and helps us maintain integrity.